FAQ

Can I have my order rushed?

Unfortunately, due to demand and the process for production we do not offer an expedited service at the moment. We hope to offer this in the future.

How can I track my order?

We email tracking information when your shipping label is processed. Please note that the tracking number does not update or show up immediately on...

What if my package gets lost or arrives damaged?

We are NOT responsible for items lost or damaged during delivery. We will decide about replacements on a case by case basis.

How do I send you a question about my order?

Please email us as at info@aheirloom.com. We respond to emails Monday-Friday, excluding holidays. If you email us over the weekend, we will res...

Do you gift wrap?

Sadly, we cannot offer gift wrapping at this time, but we do offer a lovely logo boxes, designed for shipping. If you would like a look at this bea...

Why am I taken to a third party site for payment of my order?

We value our customer’s security. Rather than host credit card processing or sensitive data transmission through our own site, we’ve decided to par...

Do you do corporate gifts?

Yes, our products make wonderful corporate gifts and we love doing large quantities. Please email us at amy@aheirloom.com for more information abou...

Do you have a physical store?

We don’t have a storefront, but we plan on selling at various locations across the country, please take a look at out - , check our facebook page f...