We hope you love your American Heirloom product. As you may already know most of our work is made to order and custom to your specifications. It is for this reason that we do not offer refunds for state custom cutting boards.
We consider other returns and exchanges on a case by case basis for our non custom work, such as cake stands and hardwood cutting boards. We want you to be happy and will do our best to resolve any issues. We will return items for store credit. These case by case exchanges will exclude the original shipping costs. We will email you the new shipping costs for exchanges.