Items usually ship 12 business days from receipt. When placing an order, please use an email address you check frequently so that we can contact you if we have questions about your order. We try to get your order out as quickly as we can! promise!
We ship by USPS Priority mail for single orders and UPS Ground for orders over two items, we plan on offering more carriers in the future -- we charge a flat rate per order which includes our shipping material costs and the pricing for your location and the weight of the items.
Unfortunately, due to demand and the process for production we do not offer an expedited service at the moment. We hope to offer this in the future.
We email tracking information when your shipping label is processed. Please note that the tracking number does not update or show up immediately on the USPS website.
We are NOT responsible for items lost or damaged during delivery. We will decide about replacements on a case by case basis.
Please email us as email@example.com. We respond to emails Monday-Friday, excluding holidays. If you email us over the weekend, we will respond to you the following Monday.
We hope you love your American Heirloom product. As you may already know most of our work is made to order and custom to your specifications. It is for this reason that we do not offer refunds for state custom cutting boards.
We consider other returns and exchanges on a case by case basis for our non custom work, such as cake stands and hardwood cutting boards. We want you to be happy and will do our best to resolve any issues. We will return items for store credit. These case by case exchanges will exclude the original shipping costs. We will email you the new shipping costs for exchanges.
Sadly, we cannot offer gift wrapping at this time, but we do offer a lovely logo boxes, designed for shipping. If you would like a look at this beautiful box, take a look at any of our cutting board listings. Please note, if you would like to keep your present a secret, please email us about using another style of box.
Absolutely! Please add your note in the gift note section at checkout. We ask that you limit your message to 150 words. These gift notes will be included on our packing slips.
We do ship overseas and our shipping rate is calculated based on item size and weight. You can review overseas shipping options while checking out.
You may send us an email firstname.lastname@example.org your city or town location up to 2 days after your day of purchase. If you don’t indicate where you want your heart, star or house icon, the default is no heart, star, or house.
Absolutely! An extra Icon can be addedhere, Each additional icon is $5 a piece.
Certainly, we are happy to do most landmasses. We have a listing that can be purchased for custom workhere. We have had great success creating our customers’ custom landmass requests.
We have a background in design, architecture, furniture making, manufacturing and digital fabrication and always are up for a challenge if time permits! If you are interested in collaborating with us or in our custom productions, please email us at email@example.com.
Any information we collect from you is for the sole purpose of processing your order. It will not be sold, exchanged, or otherwise disclosed to anyone. To access, update, or change your personal information, log into your AHeirloom account and modify your information. We employ industry-accepted standards in protecting your personal information during its transmission on aheirloom.com We utilize SSL [Secure Socket Layer] technology to protect your sensitive information on AHeirloom during its transmission.
We value our customer’s security. Rather than host credit card processing or sensitive data transmission through our own site, we’ve decided to partner with PayPal, Google, and Authorize.net to provide our customers with the most secure checkout process possible. We DO NOT store credit card information in our databases, nor is any sensitive card holder data processed through our site at any point in the transaction. To comply with PCI Compliance standards, the trusted names of PayPal, Google, and Authorize.net handle all steps in the transaction process directly on their sites, including payment data collection and data submission. Our customers can rest assured that their transaction is safe and secure.
Yes, our products make wonderful corporate gifts and we love doing large quantities. Please email us firstname.lastname@example.org more information about corporate gift options. Please be in touch for pricing on bulk orders, there are discounts.
We are wholesaling to a select range of stores across the country and abroad. Please take a moment to fill out our wholesale formhere. We would be thrilled to have your shop in our retail family.
We don’t have a storefront, but we plan on selling at various locations across the country, please take a look at out - , check ourfacebook pagefor details or subscribe to our newsletter.
The plastic bumpers on your board are not permanent. If they do fall off you can add a bit of glue and attach them again. You can also order rubber bumpershere.
All orders are confirmed with an email invoice. We send packing slips, with gift notes and order information included.