FAQ – AHeirloom

Can I have a custom board made of any landmass that I would like?

Certainly, we are happy to do most landmasses. We have a listing that can be purchased for custom work here. We have had great success creating our...

What about returns and refunds?

We hope you love your American Heirloom product. As you may already know most of our work is made to order and custom to your specifications. It...

Can I include a gift card with my order?

Absolutely! Please add your note in the gift note section at checkout. We ask that you limit your message to 150 words. These gift notes will be i...

Do you ship internationally?

We do ship overseas and our shipping rate is calculated based on item size and weight. You can review overseas shipping options while checking out.

Do you do wholesale orders?

We are wholesaling to a select range of stores across the country and abroad. Please take a moment to fill out our wholesale form here. We would b...

I am missing my plastic feet, help?

The plastic bumpers on your board are not permanent. If they do fall off you can add a bit of glue and attach them again. You can also order rubber...

Does my order come with pricing or a printed invoices?

All orders are confirmed with an email invoice. We send packing slips, with gift notes and order information included.

Do you collaborate or do custom productions?

We have a background in design, architecture, furniture making, manufacturing and digital fabrication and always are up for a challenge if time p...

Is my information secure?

Any information we collect from you is for the sole purpose of processing your order. It will not be sold, exchanged, or otherwise disclosed to any...

What if I forgot to add the location of my city or town on my order for the cutting board?

You may send us an email at info@aheirloom.com with your city or town location up to 2 days after your day of purchase. If you don’t indicate where...

Can I have an extra heart, star or house icon on another town?

Absolutely! An extra Icon can be added here, Each additional icon is $5 a piece.

When will I get my order?

Items usually ship 12 business days from receipt. When placing an order, please use an email address you check frequently so that we can contact yo...

How do you ship?

We ship by USPS Priority mail for single orders and UPS Ground for orders over two items, we plan on offering more carriers in the future -- we cha...